We strive to be transparent with all aspects of our company. In that spirit, we want to inform our valued customers that we are continuing to operate with heightened safety standards and protection across our warehouse and fulfillment centers.
As major carriers continue to see increased shipping volumes and unexpected facility closures, we are advising our customers to expect delays in shipping. We will continue to work diligently to ensure that your packages are delivered as quickly as possible.
We appreciate your understanding and patience during this time, and ask that you keep a close eye on the tracking provided by the shipping carriers. In the event that you missed your shipping notification email, simply text us @ 1+929.259.0609 with your order number and we will promptly provide an update. If you’ve received tracking and there has been no movement on the package for greater than 10 business days (15 business days for international orders), we would be happy to investigate and or send a replacement free of charge.
Thank you again for your continued support and consideration. We're confident that better days are just around the corner!